Refund Policy
Last updated: October 14, 2026
Distinct Character protocols, materials, and resources originate from A. Solenne Institute.
Digital Products
Distinct Character protocols, companion materials, and resources are digital intellectual property delivered through the Distinct Character portal.
Due to the immediate-access, downloadable, and intellectual nature of these products, all digital product sales are final once portal access has been granted, except for the limited circumstances below or where applicable law requires otherwise. Refunds, returns, exchanges, credits, and cancellations are not offered for:
- Change of mind
- Failure to begin or complete a protocol
- Failure to download materials during the designated access period
- Dissatisfaction based on personal preference
- Purchasing without reviewing the product description or prerequisites
- Inability to participate because of personal scheduling or circumstances
- Duplicate materials already owned by the purchaser
- Removal or expiration of portal access according to the stated access terms
Customers are responsible for reviewing the product description, phase requirements, prerequisites, completion window, and access terms before purchasing.
Technical Access Issues and Billing Errors
A technical access problem does not automatically qualify a purchase for a refund. If you experience difficulty accessing the portal or your purchased materials, contact Distinct Character so that the issue can be investigated and corrected.
A full or partial refund may be considered when:
- A verified billing error charged you more than once for the same transaction or charged an incorrect amount.
- Payment was successfully processed but the purchased access was not provided and the delivery issue cannot reasonably be corrected.
- A verified technical failure caused by Distinct Character prevents access and cannot reasonably be corrected.
- A refund is otherwise required by applicable law.
Except where required by law, these exceptions are reviewed individually and do not create a general refund entitlement. A duplicate charge is different from purchasing materials you already own.
Requests must include the purchaser’s name, order email address, order number, and a description of the issue. Please do not send passwords or full payment-card details.
Application-Based and Practitioner Offers
The Self-Mastery Blueprint and The Enterprise IP Mastermind are application or inquiry-based offers. Practitioner Access requires approval and a tailored quote or written agreement.
Submitting an application or inquiry does not create a purchase or guarantee acceptance. Accepted participants will receive the applicable investment, payment, cancellation, and participation terms before payment.
Any separate written agreement or payment terms issued for an application-based or practitioner offer will govern that purchase, subject to applicable law.
Approved Refunds and Portal Access
When a refund is approved, it will be returned to the original payment method wherever the payment provider permits. Processing time depends on the payment provider and financial institution. An approved refund is not complete until the payment provider confirms it has been processed successfully.
A full refund of a purchase ends the portal access associated with that purchase. If one product is fully refunded within an order containing several products, access associated with that product ends; other paid products are unaffected, subject to their existing access terms and prerequisites.
An approved partial monetary adjustment that does not cancel a product leaves that product’s access in place unless the written resolution states otherwise. Refunding an accidental duplicate payment does not remove access supported by the valid payment.
A refund or adjustment does not restart or extend an access period, waive prerequisites, or grant practitioner access. These provisions concern portal access; any separate intellectual-property licence remains governed by its own terms.
Unauthorized Charges and Payment Disputes
If you believe a payment was unauthorized or processed incorrectly, contact Distinct Character promptly so the transaction can be reviewed. This does not restrict your right to contact your bank or payment provider or exercise any right protected by law.
While a formal payment dispute is under review, Distinct Character may temporarily suspend access associated with the disputed transaction. Other valid purchases remain subject to their own access terms and prerequisites.
If the payment is reversed, access supported by that transaction ends. If the dispute is resolved in Distinct Character’s favor, any suspended access may resume only where it remains valid under the original purchase terms. The dispute does not automatically restart or extend the access period.
Filing a good-faith dispute is not, by itself, evidence of misuse. Verified fraud or deliberate misuse may be addressed under the applicable terms and law.
Contact
For technical-access problems, billing errors, or refund questions, contact:
Email: info@distinctcharacter.com
Telephone: (575) 204-1844
Include your full name, order email address, and order number so the matter can be reviewed.
Nothing in this policy limits any consumer right that cannot legally be waived under applicable law.